Return To 1977 Chapter 926: 心气儿
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Combining eating and drinking with observation and learning, this collective activity that is equivalent to welfare has an additional benefit.
That brings a certain sense of joy and satisfaction to employees, which is conducive to "team building."
After coming back from this experience, the "butt-faced" person who is known as "three ways of being unfilial" couldn't control the two taels of meat and fat that had just entered his stomach. He kept yelling on the road.
"Our company is so good, we are really willing to bleed for our employees. Darling, one person is only twenty dollars, but there are so many of us and we don't have six or seven hundred dollars. Manager Water, Chief Hong, you are really interesting. Just I’m going to treat you all to a feast of foreign food today, and I’ll leave this hundred kilograms to you, brothers. From now on, if you say something to the east, I will never go to the west…”
The words were a bit shameless and unpromising, but thanks to them, everyone's atmosphere was immediately livened up.
And this is indeed true. Savoring the aftertaste that lingers on your lips and teeth, no one will miss the good things about the company.
The overall cohesion and activity have increased significantly.
When it came to the summary of the meeting, almost everyone spoke enthusiastically, and the discussion content was of great practical significance.
Like Zhang Shuping and Wang Laizhen, they were particularly envious of the way the "Yili" waiters dressed.
I think the clothes are very beautiful and fashionable, and the waiter even puts on makeup, which makes him look very confident.
Looking at it from the other side, they naturally think that their white uniforms, white hats, and big sleeves look too rustic.
Shui Qing replied, "Your opinions are reasonable, and it is normal to love beauty. But when it comes to work clothes, you must first consider the actual needs of the work."
"You see, 'Yili Fast Food' operates in the busiest commercial district in Beijing, and it does not worry about wealthy customers. Since the consumption level is there, it relies on exotic customs to attract customers. If their clothes If you don't pay attention to it, it will conflict with the store's environment and business needs. Those customers who are fastidious will not do anything."
"But we are different. Our shops and restaurants are bungalows built using factory space. They are simply decorated and are not located in a busy city. The source of our customers is even simpler. In addition to our factory employees, they are nearby residents. In addition, in the summer, there will be many people who come to wholesale soda and cold drinks. These customers are not likely to spend a lot of money for the mood. The most important thing is good quality and low price. In addition, most of them are also interested in our old state-owned brands. Only then do you have trust in us.”
"So simple and neat dress is our style. If we are also dressed up, we are wearing fabrics and shiny little leather shoes. As soon as the customers come in, they look like "righteousness" "Like that, 'Mr.' and 'Ms.' greetings. Think about it, what will the customers think? They will be scared away. On the other hand, we are still in the familiar attire, 'Aunt', ' The kind greetings from the uncle and being like family members are the ideal conditions that customers expect. Wearing a hat without losing hair and wearing sleeves to work quickly is called practical needs. ”
"Besides, clothes are just appearance. What really determines whether you look good or not is temperament and human nature. If someone has a tacky face, a ruffian, a shallow and vulgar look, he will not look good even if he wears the best clothes. But if he has a dignified character, Even if there is no makeup on the face, no matter how simple the dress is, it still looks elegant. As a service industry, we really need to pay attention to our image. As for self-confidence, that's it. What we give to ourselves, we must first think highly of ourselves, and then others can..."
At this point, Shui Qing couldn't help but stop and became a little shy.
"What's wrong with you, looking at me and laughing? Did I say something bad?"
Zhang Shuping quickly explained, "No, no, what you said is really good. We especially envy your calmness and confidence. This is the most beautiful thing."
Wang Laizhen also said, "Yes, we kind of understand that buns have meat but not pleats, and inner beauty is more important than outer beauty."
At that moment, "Butt Face" couldn't help but interject.
"So am I a standard negative teaching material? My mother always says that I don't stand well, sit well, and don't look like a prince when I put on a dragon robe..."
Don’t take it personally, his act of exposing his own ugliness immediately aroused everyone’s laughter again.
The conversation had to be temporarily interrupted, but this was conducive to continuing the discussion.
Shui Qing waited until everyone had laughed enough, then continued.
"In fact, as a food-related industry, the most important thing is the word 'clean'. We must not only ensure hygiene, but also make customers feel clean. Speaking of which, a white and clean environment and work clothes are all beneficial to us. So in order to truly achieve this, the company decided to purchase two washing machines and issue two sets of work clothes to each person. After the washing machines are delivered, each person must wear them every day. Wash and dry the work clothes and hats you wear before going home. Can you do this? ”
At this time, everyone started talking loudly again, because no one expected that the company would spend so much money on this matter.
But what was even more surprising was what happened later. Hong Yanwu later added some relevant regulations, and that was the real deal.
"There is also the issue of personal grooming. Men should not have ear-length hair, shave their beards every day, there should be no mud between nails, and smoking can only be done in the lounge. Women should not dye their nails or leave them. No jewelry. Those who are responsible for selling bulk goods must wear masks during working hours.”
"First of all, let me state that if you can't do it, you will be deducted bonus according to the conditions. If you can do it, the company also has extra labor protection supplies. Lesbians get a bottle of 'Wella Shampoo' and a bag of 'Yumeijing' every month. Gay men import it A can of hair wax, a box of razor blades, and a box of clam soap."
Okay, this time it’s even more lively. Everyone is afraid of being punished for fouls, but also wants to get these things. Who doesn’t pay attention to it?
In this lively discussion atmosphere, even Duan Gang started to make jokes.
"Brother Hong, will you give out leather shoes one day?"
Hong Yanwu really responded.
"Come on, if you don't make any mistakes for three months in a row, you will be punished. Not to mention the leather shoes, I will even give you the suit that the factory gave me." He then emphasized again.
"I've made it clear to you, we advocate economy, eliminate waste, and don't spend unnecessary money. It's not that the company wants to keep the money saved in its own pocket, it's to benefit everyone. Otherwise Where did the money for your "observation and learning" and these labor protection supplies come from?"
In the roar of laughter, everyone not only felt more trust in the company, but also got closer to each other, and also found a way to summarize.
Soon it was Zhu Zhenfan’s turn to raise his hand to speak and started the following topics.
"What I feel the most today is the atmosphere of the Yili Fast Food Restaurant. It is so different from the shops and restaurants we have seen. It is really a high-level place. It is not shabby or dirty at all. Dirty. No cigarette butts, waste paper everywhere, no one spitting..."
"Of course, some people will say that 'Yili' is newly opened, and that's why things are new. But what I want to say is the impact of environment and details on people. Like the wash basin of 'Yili' It’s very practical. There are also ashtrays on the table and treadmill trash cans in the hallway.”
"So I was wondering whether the people who go there are civilized themselves, or whether it is due to the environment. I noticed that almost all of us washed our hands today. No one is throwing cigarette butts around anymore..."
Zhu Zhenfan’s words aroused everyone’s thinking.
Although Duan Gang couldn't help but mutter, "Why are you acting like a spy and secretly keeping an eye on your own people?"
But more people agreed with his idea.
Many people also thought that they should learn from relevant experience and introduce their own restaurants and shops.
Shui Qing and Hong Yanwu were both very pleased with this.
Like Shui Qing, be the first to affirm.
"Zhu Zi is right and thinks well. This is the main purpose of our meal today. Many details are unimaginable without personal experience. And how to learn from others and improve ourselves, This is the next step for everyone to work towards.”
"It is worth noting that things are dead but people are alive. In the future, we will also have trash cans in our stores and ashtrays on our restaurant tables. But these things are not just put on the table. ”
"We need to develop the habit of maintaining environmental sanitation and reaching out proactively. We need to make customers notice our facilities and use them correctly. This requires a process and is not something that happens overnight. In this regard, everyone You must be diligent and patient..."
This is Hong Yanwu taking over the words again.
"...and you can't be petty. If someone compares who works more and who works less, this store will not be better. You must have a clear understanding that the interests of our store are always personal interests. above."
"First of all, I am not asking you to develop your style and sacrifice yourself. It is because our interests are closely related at this point. A prosperous store will prosper, and a failed store will fail. If the store cannot get better, who of you will It’s no better. You haven’t earned any cake, so what’s the point?”
"On the contrary, if the service quality, service attitude, hygienic environment, and business characteristics are all in place, the store will become famous and make money. Your life, status, identity, and even glory can be obtained from the store. And you can definitely get it.”
"That's what our company is good at. We will share the cake with those who have made merit, and we will never be stingy. I won't lie to you, just follow the current retail group. We will open more stores soon, The quantity is more abundant, and there are more than a thousand regular customers in the whole factory. How is it possible that your income can’t keep up with those guys who ride out every day? It would be a shame, don’t you think?”
These words are so inflammatory.
The twenty people who finally found their way back from their lost ways had long been greedy for the income of the old workers, and this hit home to their hearts.
So these people immediately followed the conversation and started discussing it uncontrollably.
Duan Gang became energetic first.
"Yes, why are we worse than others? We all sell the same things, and the prices are set by the Price Bureau. We have more and more comprehensive goods..."
"Buttface" echoed.
"Yes, the price is fair and the service attitude is good, then everyone in the capital should come."
Someone else said.
“It’s nothing to worry about the location. It depends on repeat customers. Many old stores are not in good locations, but they are still prospering and crowded.”
Someone else said.
"Every disadvantage has its advantages. It's easy to enjoy the shade with a big tree at your back. We have a factory behind us, and there is a manager who can give us guidance at any time..."
That's it, no more enlightenment is needed, these young workers began to pick up the omissions and add to the omissions themselves.
When the specific regulations and systems were promulgated, and largely based on the opinions of this meeting, they were naturally passed unanimously.